# Flame Analytics

> Flame Analytics is a privacy-first AI video analytics platform for physical spaces. It transforms existing CCTV cameras into business intelligence tools — measuring foot traffic, customer journeys, conversion rates, and occupancy without biometrics. Fully GDPR and EU AI Act compliant. Trusted by IKEA, Decathlon, Repsol, Merlin Properties, CBRE, Cushman & Wakefield, and thousands of users across 7 countries.

## Core Products

- [Hypersensor — AI Video Analytics](https://flameanalytics.com/en/hypersensor/): Advanced AI that turns any IP camera (RTSP/ONVIF) into a smart analytics sensor. Silhouette-based detection, 95%+ accuracy, automatic staff exclusion, cross-camera reconnection. Zero biometrics, edge processing — video never leaves the premises.
- [People Counting](https://flameanalytics.com/en/people-counting/): Accurate footfall measurement across entrances, floors, and zones. External traffic, vehicle counting, and real-time occupancy. No dedicated sensors needed — works on existing CCTV.
- [Customer Journey](https://flameanalytics.com/en/customer-journey/): Cross-camera visitor path tracking, zone heatmaps, dwell time analysis, and behavioral segmentation — all without biometric identification.
- [Conversion Analytics](https://flameanalytics.com/en/conversion-analytics/): Measure visitor-to-buyer ratio, identify drop-off points, and optimize store performance with real-time conversion data.
- [Traffic Insights](https://flameanalytics.com/en/traffic-insights/): Real-time dashboards for pedestrian traffic patterns, peak hours, comparative benchmarks, and trend analysis across locations.
- [Queue Analytics](https://flameanalytics.com/en/queue-analytic/): Monitor queue length and wait times in real time. Trigger staff alerts, optimize checkout allocation, and reduce abandonment.
- [Occupancy Management](https://flameanalytics.com/en/occupancy-management/): Live capacity monitoring with configurable thresholds, automatic alerts, and compliance with safety regulations.
- [Connect — Guest WiFi Marketing](https://flameanalytics.com/en/connect/): Captive portal WiFi analytics. Collect visitor contact data and run personalized marketing campaigns based on location, demographics, and visit behavior.
- [Corporate WiFi Access](https://flameanalytics.com/en/corporate-wifi-access/): Secure network analytics for enterprise environments.
- [Restroom Management](https://flameanalytics.com/en/restroom-management/): Smart facility monitoring for cleaning schedules, usage patterns, and resource optimization.

## Industries

- [Retail Stores](https://flameanalytics.com/en/solution-for-retail-sector/): Optimize layouts, measure campaign ROI, benchmark locations, improve staff scheduling. Clients: IKEA, Decathlon, Pompeii, Havaianas, Alain Afflelou, Cash Converters.
- [Shopping Malls](https://flameanalytics.com/en/solution-for-shopping-malls/): Tenant performance analytics, common area optimization, loyalty programs, benchmarking across 50+ European malls. Clients: Merlin Properties, CBRE, Cushman & Wakefield, Westfield, Intu Xanadú, CC Plaza Éboli.
- [Hospitality](https://flameanalytics.com/en/hospitality/): Guest flow analytics, event capacity management, venue optimization. Clients: B&B Hotels, Hotels VIVA, Ilunion Hotels.
- [Public Venues](https://flameanalytics.com/en/public-venues/): Museums, stadiums, event spaces — visitor flow, exhibition performance, capacity planning. Client: CaixaForum.
- **Gas Stations**: High-volume visitor analytics and WiFi engagement. Client: Repsol (1,000+ stations across Spain).

## Success Stories

- [Repsol — 1,000+ Gas Stations](https://flameanalytics.com/en/success-story-repsol-and-flame-analytics-transform-the-experience-in-1000-gas-stations/): WiFi connectivity and visitor analytics deployed at scale across Spain.
- [Merlin Properties — 10 Shopping Centers](https://flameanalytics.com/en/driving-digital-transformation-flame-analytics-success-story-with-merlin-properties/): Integrated Traffic + Journey + Connect across 10 centers for data-driven decision-making.
- [CaixaForum — Cultural Space Analytics](https://flameanalytics.com/en/caixaforum-video-analytics-visitor-experience/): AI video analytics for visitor experience and space management — without biometrics.
- [CBRE Spain — Shopping Center Loyalty](https://flameanalytics.com/en/case-study-enhancing-customer-loyalty-in-shopping-centers-with-cbre-spain-and-connect-mall-edition/): Connect Mall Edition loyalty system with ticket scanning.
- [Pompeii — Retail Brand Analytics](https://flameanalytics.com/en/pompeii-use-big-data-retail-sector/): Big data analytics for emerging retail brand.
- [All Case Studies](https://flameanalytics.com/en/tag/case-studies/)

## Key Differentiators

- **Zero biometrics**: AI analytics without facial recognition — privacy by design, GDPR and EU AI Act compliant
- **No new hardware**: Works with any existing IP camera (Hikvision, Dahua, Axis, Bosch, Hanwha — any RTSP/ONVIF)
- **Edge processing**: Video processed locally, never sent to the cloud. Only structured data (metrics, alerts) reaches the dashboard
- **All-in-one platform**: Only solution integrating people counting + customer journey + heatmaps + conversion + WiFi marketing
- **Proprietary benchmarks**: Database from 50+ European shopping malls for industry-level comparison
- **Proven at scale**: From single stores to 1,000+ locations

## Recent Research & Guides

- [Shopping Mall Analytics: 50+ European Centers Benchmarked (2025)](https://flameanalytics.com/en/blog-shopping-mall-analytics-european-benchmarking-study-2025/): Original benchmarking study with foot traffic, conversion, and occupancy data across 4 European regions.
- [People Counting Systems: Complete Buyer's Guide 2026](https://flameanalytics.com/en/people-counting-systems-complete-guide/): Technologies, metrics, implementation, and ROI for retail people counting.
- [CCTV Analytics: Turn Cameras into Business Intelligence](https://flameanalytics.com/en/cctv-analytics-turn-existing-cameras-business-intelligence/): How to repurpose existing security cameras for AI-powered retail analytics.
- [GDPR & Video Analytics: Compliance Guide for Shopping Malls](https://flameanalytics.com/en/gdpr-video-analytics-compliance-guide-shopping-malls/): 15-point compliance checklist, real sanctions, and privacy-first implementation.
- [AI in Retail Analytics: Transforming Physical Store Intelligence](https://flameanalytics.com/en/ai-retail-analytics-physical-stores/): How artificial intelligence is revolutionizing data analytics for brick-and-mortar retail.
- [Shopping Mall Marketing Campaigns: Data-Driven Strategies](https://flameanalytics.com/en/shopping-mall-marketing-campaigns-data-driven-strategies/): Proven marketing campaigns for shopping centers backed by footfall and conversion data.

## Company

- **Name**: Flame Analytics S.L.
- **Founded**: 2013 (as Neosystems), formally constituted 2016
- **Leadership**: Jonathan Solis (CEO), David Zapico (CTO)
- **Presence**: Spain, Mexico, USA, Chile, Panama, Czech Republic, UK
- **Website**: [flameanalytics.com](https://flameanalytics.com/en/)
- **Contact**: [Request a Demo](https://flameanalytics.com/en/contact-us/)

## Resources

- [Blog (EN)](https://flameanalytics.com/en/c/blog-flame/): Articles on retail analytics, people counting, and privacy-first AI
- [Blog (ES)](https://flameanalytics.com/es/c/blog-flame/): Artículos en español
- [About Us](https://flameanalytics.com/en/about-us/)
- [Meet the Team](https://flameanalytics.com/en/about-us/meet-the-team/)
- [Partners](https://flameanalytics.com/en/partners/)
- [Webinars](https://flameanalytics.com/en/webinars/)
- [Sitio en español](https://flameanalytics.com/es/)

## Optional

- [Privacy Policy](https://flameanalytics.com/en/privacy-policy/)
- [Information Security](https://flameanalytics.com/en/information-security/)
- [Terms of Use](https://flameanalytics.com/en/terms-of-use/)
- [Cookie Policy](https://flameanalytics.com/en/cookie-policy/)