In accordance with the General Data Protection Regulation (GDPR), we provide the following detailed information on how Flame Analytics S.L. processes your data.
Data controller
- Legal name: Flame Analytics S.L.
- Tax ID (CIF): B52543691
- Address: Espacio Tecnológico Molinón, El Molinón 100, 33203 Gijón, Asturias, Spain
- Phone: +34 984 19 14 05
- Email: privacy@flameanalytics.com
- Data Protection Officer (DPO): dpo@flameanalytics.com
Specific purposes and legal basis
Contact form / demo request
- Purpose: handle your request and schedule a personalised demo.
- Legal basis: explicit consent and execution of pre-contractual measures.
- Retention: 3 years from the last contact or until you request erasure.
Newsletter / commercial communications
- Purpose: send you information about Flame, events, webinars and product updates.
- Legal basis: explicit consent (double opt-in).
- Retention: until you exercise your right of objection or unsubscribe.
Analytical cookies
- Purpose: measure website usage in an aggregated and anonymous way.
- Legal basis: explicit consent.
- Retention: depending on the cookie type, between 24 hours and 2 years.
Recipients and international transfers
Flame may share your data with the following data processors, all bound by a written contract pursuant to article 28 GDPR:
- Hosting providers (servers in the EU).
- Email marketing and CRM platforms (Brevo, HubSpot).
- Anonymous analytics tools (Google Analytics 4 with IP anonymisation).
No international transfers are carried out outside the EEA except to the United States, where providers are adhered to the EU-US Data Privacy Framework.
Rights
You can exercise the following rights at any time by writing to privacy@flameanalytics.com:
- Access: obtain confirmation of whether we process your data and, if so, a copy.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request the deletion of your data.
- Objection: object to the processing on grounds relating to your particular situation.
- Restriction: request that we restrict processing in certain circumstances.
- Portability: receive your data in a structured, commonly used format.
- Not to be subject to automated decisions.
Right to lodge a complaint
If you consider that the processing of your data does not comply with the regulations, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.