Queues and waits at the branch
Customers queue at the counter, personal service or to see an adviser without you knowing when the peaks happen. Waits damage the experience and push the customer towards digital channels.
Flame turns your branches' cameras into useful data on footfall, queues and the real use of each branch. Analytics for banking with artificial intelligence, no biometrics and GDPR-compliant, to size tellers and advisers, cut waits and optimise the whole network with real data.
Brands already working with Flame
Running a branch network without knowing what happens in each office forces you to decide on intuition. These are the problems that most affect the customer experience and the efficiency of the whole network.
Customers queue at the counter, personal service or to see an adviser without you knowing when the peaks happen. Waits damage the experience and push the customer towards digital channels.
You assign tellers and advisers by habit or outdated data. In off-peak hours there's too much staff and, during footfall peaks, too few to meet demand.
You decide hours, closures or refurbishments without objective data on each branch's traffic. Without this information, it's hard to justify any investment or adjustment to management.
The financial sector demands solutions that don't identify people. Any analytics system must respect GDPR and exclude the use of biometric data by design.
Eight Flame capabilities to optimise each branch and run your whole network using existing CCTV, without biometrics, without identifying anyone and fully GDPR-compliant.
Cross-reference the real footfall of each slot with the available staff to size tellers and advisers. Reinforce the busiest moments, cut staff in off-peak hours and avoid waits without over-sizing the team.
Measure entries, exits and traffic across the different zones of each branch. Identify the busiest and quietest slots to plan the office's operations with real data.
Discover what share of visitors uses personal service, consults an adviser or goes to the ATM. Identify the most in-demand services at each office and allocate resources by their real use.
Use heatmaps to visualise the waiting, self-service and personal-service areas. Detect concentrations, bottlenecks and underused spaces to improve each office's layout.
Check how many people are in each zone of the office and control the capacity of the waiting and personal-service areas. Anticipate saturation before it hurts the customer experience.
Compare all your branches with the same objective indicators. Use each office's real data to justify hours, adjust staffing and make decisions on closures or refurbishments without relying on estimates.
Monitor queue length at the counter, customer service and advisers, and get alerts when the wait exceeds the set limit. React before the experience deteriorates or the customer leaves the office.
Offer WiFi to customers through a captive portal and provide secure corporate networks for employees. Turn the connection into a channel to inform about products and services while the customer waits or is being served at the office.
Fewer waits, better team sizing, network under control.
Personalised demo in 20 minutes.
Large distributed networks that measure footfall, queues and the real use of each point with Flame.
Repsol and Flame transform the experience and management at 1,000 service stations, leaning on traffic analytics and connectivity.
MultiÓpticas launches an advanced in-store analytics project with Flame Analytics to turn physical data into network intelligence.
Alain Afflelou deploys Flame Analytics' people-counting solution across its stores in Spain to measure footfall, optimise management and make data-driven decisions.
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Analyse people's journeys and interactions to understand their behaviour and optimise the experience at every touchpoint.
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Gracias Flame analytics por acompañarnos en el apasionante reto de ofrecer a nuestros visitantes una experiencia omnicanal total.
Flame es una plataforma muy visual con la que te haces una idea de todo lo que ocurre en nuestros restaurantes. Estamos teniendo una experiencia muy positiva.
Los datos de Flame nos ayudan a adaptarnos a nuestros clientes, cada vez más exigentes, y a las marcas, que nos demandan cada vez más información.
Gracias Flame analytics por acompañarnos en el apasionante reto de ofrecer a nuestros visitantes una experiencia omnicanal total.
Flame es una plataforma muy visual con la que te haces una idea de todo lo que ocurre en nuestros restaurantes. Estamos teniendo una experiencia muy positiva.
Los datos de Flame nos ayudan a adaptarnos a nuestros clientes, cada vez más exigentes, y a las marcas, que nos demandan cada vez más información.
Discover the power of Flame in just 20 minutes and learn how it can improve the results of your organization.