Flame Analytics

Data intelligence for public venues

Flame turns your venue's cameras into useful data on footfall, occupancy, safety and the use of each zone. AI analytics for public venues, no biometrics and GDPR-compliant, to improve safety, plan events and justify decisions to the authorities with real data.

  • 99% accuracy
  • No biometrics · 100% GDPR
  • Real-time data
  • AI on your existing CCTV
Request a demo

Brands already working with Flame

IKEADecathlonCushman & WakefieldTelefónicaCBRESantanderAlain AfflelouWestfieldHavaianasMerlin PropertiesIKEADecathlonCushman & WakefieldTelefónicaCBRESantanderAlain AfflelouWestfieldHavaianasMerlin Properties

The day-to-day of your public venue.

Running a public venue means balancing safety, visitor experience and budget, often without data. Without knowing capacity or people flows, decisions on staff, openings and events end up based on intuition.

You don't know the real occupancy of each space

Without reliable data on how many people are in each hall or entrance, capacity control depends on manual counts. By the time you spot saturation, the safety risk is already there.

You don't know how people move

You don't know where people enter, what routes they follow or where they gather. This lack of information hampers crowd management, access design and event planning.

Justifying use to the authorities is hard

Councils, boards and funding bodies demand objective data. Without reliable visitor and occupancy figures, justifying an event, an investment or a budget ends up relying on perceptions.

Cleaning and energy with no usage criteria

Cleaning runs on a schedule and climate control on habit, not real occupancy. The result is neglected restrooms at peak times and energy spend in zones and slots that are almost empty.

What you can do

Everything Flame measures and activates in your public venue

Eight capabilities to run your public venue with real data: from capacity control to justification before the authorities. All without biometrics and fully GDPR-compliant.

Capacity and safety in real time

Check total and per-zone occupancy and get alerts before reaching the limit. Analyse pedestrian flows to anticipate crowds and safely plan events, openings and high-footfall moments.

Footfall and people flow

Measure entries and exits and analyse traffic by entrance, zone and hall. Discover how many people visit the space, when peak hours occur and how they spread across the different services.

Impact of events and activities

Measure the footfall each exhibition, event or activity generates and compare it with the usual programme. Discover which content really draws crowds and justify cultural investment with objective data.

Usage analysis by zone and service

Identify which halls, exhibitions or services attract the most visitors and which are underused. Use this data to schedule content, adjust hours and decide where to concentrate investment.

Heatmaps and pedestrian routes

Analyse paths, dwell times and the zones with the highest concentration of visitors. Detect bottlenecks, underused spaces and the real routes the public takes.

Data to justify operations

Plan cleaning, staff and energy based on real occupancy. Prove to councils, boards and funders the use of each space and the impact of events with objective data.

Capture and communication via WiFi

Offer WiFi through a captive portal that informs, guides and creates a direct communication channel. Use every connection to share activities, notices and services without using sensitive personal data.

Queue and restroom management

Control waits at entrances, ticket offices and information points, and plan restroom cleaning by real use. Cut queues at peak times and keep facilities ready when they're needed most.

And all of it, on top of what you already have, with full privacy:
Existing CCTVUse your cameras
HypersensorAdvanced AI video analysis
No biometrics100% anonymous data
100% GDPRPrivacy guaranteed

Capacity, safety and flows, in real time.
Personalised demo in 20 minutes.

Request a demo
Case studies

Public venues that already manage with data

Cultural centres and large networks that use Flame to control capacity, analyse flows and know the real use of each space.

Case study

Transforming the CaixaForum experience with video analytics

The "la Caixa" Foundation runs the CaixaForum network of cultural centres across Spain, spaces that blend art, science and culture to give visitors unique experiences.

12 February 2025View
Case study

Repsol and Flame Analytics transform the experience across 1,000 service stations

Repsol and Flame transform the experience and management at 1,000 service stations, leaning on traffic analytics and connectivity.

9 April 2025View
Case study

How MultiÓpticas turns in-store traffic into business decisions

MultiÓpticas launches an advanced in-store analytics project with Flame Analytics to turn physical data into network intelligence.

20 July 2026View
See all case studies

Complete products, multiple solutions

Measure and improve space performance, understand how people behave and connect with your visitors.

  • Measure and improve space performance
  • Understand how people behave
  • Connect with your visitors
Traffic

Traffic

Measure indoor and outdoor traffic, monitor occupancy in real time and calculate conversion, all from a single platform.

Learn more
Customer Journey

Customer Journey

Analyse people's journeys and interactions to understand their behaviour and optimise the experience at every touchpoint.

Learn more
Connect

Connect

Collect visitor data through guest WiFi and launch personalised marketing campaigns based on location, profile and behaviour.

Learn more

The best brands talk about us

Irene Cuadrado

Somos clientes desde hace años y pretendemos seguir siéndolo. Flame te cuenta lo que no puedes ver sentado en una oficina o dando un paseo por el hall del centro comercial. Te acerca al cliente desde el momento en que pasa por delante.

Irene CuadradoMarketing & Specialty Leasing manager · ABC Serrano (Savills)
Jacques Ferrándiz Fuster

Gracias a la tecnología, nuestra red dispone ahora de un sistema capaz de comunicar información valiosa sobre nuestra actividad empresarial.

Jacques Ferrándiz FusterCoordinador de proyectos web · Alain Afflelou
Manuel Fernández

Es un placer trabajar con Flame analytics como socio estratégico. Fiabilidad para poder analizar el rendimiento de nuestra tienda.

Manuel FernándezCIO Transformación Digital · Cash Converters
Irene Cuadrado

Somos clientes desde hace años y pretendemos seguir siéndolo. Flame te cuenta lo que no puedes ver sentado en una oficina o dando un paseo por el hall del centro comercial. Te acerca al cliente desde el momento en que pasa por delante.

Irene CuadradoMarketing & Specialty Leasing manager · ABC Serrano (Savills)
Jacques Ferrándiz Fuster

Gracias a la tecnología, nuestra red dispone ahora de un sistema capaz de comunicar información valiosa sobre nuestra actividad empresarial.

Jacques Ferrándiz FusterCoordinador de proyectos web · Alain Afflelou
Manuel Fernández

Es un placer trabajar con Flame analytics como socio estratégico. Fiabilidad para poder analizar el rendimiento de nuestra tienda.

Manuel FernándezCIO Transformación Digital · Cash Converters

Frequently asked questions

How does analytics improve museum management?
Foot traffic analytics in cultural and public spaces measures real visitor behavior: preferred routes, rooms with the longest dwell time, congestion zones, and signage effectiveness. A reference cultural institution uses Flame to optimize exhibition flow, ensuring visitors complete the entire route. Data revealed that 40% of visitors didn't reach the last rooms, leading to a signage redesign that increased average visit duration from 42 to 58 minutes. For physical spaces with time-slot entry, room occupancy analytics prevents saturation and improves the experience. Footfall metrics are also essential for justifying public funding and reporting on exhibition impact.
What solutions exist for public transportation?
Flame provides footfall analytics for public transportation physical spaces, measuring passenger flow, wait times at access controls, and zone occupancy. Data enables optimizing service frequency based on real demand, planning security and cleaning staffing, and improving signage to distribute passenger flow. All processing is completely anonymous: Flame counts silhouettes without identifying any passenger. Integrations with management systems enable automatic occupancy-based actions, such as activating additional turnstiles or modifying information panel messages. Hypersensor's scalability enables covering complex physical spaces with dozens of access points using the existing camera infrastructure.
How does it help in sports and entertainment venues?
Flame's analytics in sports and entertainment physical spaces measures access flows, occupancy by grandstand zone, traffic in food service and merchandising areas, and evacuation times. This data enables optimizing the attendee experience: reducing access queues by opening additional doors based on demand, sizing food service points based on zone traffic, and planning evacuation with real flow data. For venue managers, analytics provides per-event performance metrics: how early do attendees arrive? Which food service zones are saturated? How long does exit take? All without any individual identification, only anonymous counts and flows processed through existing security cameras.
Can it help with urban planning?
Yes. Flame provides foot traffic data for urban physical spaces that informs urban planning decisions. Metrics include: pedestrian traffic patterns by hour and day, flow maps showing preferred routes, concentration zones, and traffic distribution across different access points. This data replaces ad hoc surveys (expensive, infrequent, imprecise) with continuous and objective measurement. City councils use this information to decide where to install urban furniture, how to design pedestrianization of streets, and evaluate the impact of urban changes on pedestrian flow. All processing is anonymous and GDPR-compliant, generating only aggregated statistical data.
How does occupancy management work at large events?
Flame provides real-time crowd management for large events, festivals, and mass gatherings. The system monitors entries and exits, calculates current occupancy and projects it based on arrival trends, allowing peaks to be anticipated before they occur. Configurable threshold alerts (70%, 85%, 95% of capacity) are sent automatically to security and organization teams. For festivals with multiple stages, Flame measures occupancy by zone, allowing the public to be redirected to less crowded areas through digital signage or PA announcements. Historical data from previous events enables improving planning for each edition. All processing is anonymous: Flame counts silhouettes without identifying attendees.
What benefits does it bring to libraries and educational centers?
Educational physical spaces use Flame's analytics to optimize schedules, spaces, and resources. Key metrics: footfall by hour and day of the week (to adjust opening hours), study room occupancy (to implement reservation systems based on real use), traffic by zone (to decide which collections need more space), and seasonal patterns (to plan resources during exam periods). Analytics demonstrate real facility use with objective data, which is fundamental for justifying budgets and applying for funding. An educational center showing 2,000 daily visitors with peaks of 400 simultaneous users during exams has a powerful tool to request space expansion or extended hours. All with total privacy: only anonymous counts.

Request a demo

Discover the power of Flame in just 20 minutes and learn how it can improve the results of your organization.