Flame Analytics

Interviews

83 articles

Interviews

David Ayala Brualla: "La omnicanalidad está caducada: lo importante es la relación marca-consumidor"

En Flame Analytics hemos tenido la oportunidad de conversar con David Ayala Brualla , Managing Director de…

February 12, 2026

Interviews

Joaquin Nieves Uría: "Los espacios físicos deben atraer tráfico y ofrecer valor más allá de la compra es esencial"

En Flame Analytics hemos tenido la oportunidad de conversar con Joaquín Nieves Uría , Chief Financial Officer…

February 1, 2026

Interviews

Federica Dal Zotto: "Technology enhances retail, but the human touch remains essential."

The debate between online and offline retail has been ongoing for years, but one thing is clear: physical…

March 7, 2025

Interviews

Claudia Ramos: "The future of retail lies in the perfect blend of digital innovation and immersive in-store experiences"

Retail is a constantly evolving industry, driven by innovation, changing consumer behavior, and the…

March 3, 2025

Interviews

Alfredo Gonzalez Canovas: "The future of retail is not about choosing between physical and digital, but blending them"

As the retail sector navigates an era of unprecedented transformation, the question arises: Will offline…

February 14, 2025

Interviews

Michael Naccache: "Offline retail will never disappear, but transforming it is the key to success"

At Flame Analytics, we always strive to gain insights from industry experts to delve deeper into the…

February 7, 2025

Interviews

Thomas Bove: "The future of retail lies in omnichannel strategies where offline and online channels work together"

In the dynamic world of retail, where digital transformation and evolving consumer expectations continue to…

January 24, 2025

Interviews

Taddeo Bruno: "This is retail, not rocket science—let’s keep it simple"

In this interview, we sit down with Taddeo Bruno , International Markets & Retail Director at illycaffè …

January 10, 2025

Interviews

Tyla Jurgens: "Customer loyalty is achieved through consistency, transparency and building trust"

In this new interview, we sit down with Tyla Jurgens , Marketing & Strategy Manager at AVENIR , a…

October 18, 2024

Interviews

Joana Gomes: "Offline stores will go through a profound transformation process to elevate the shopping experience"

How can we elevate the shopping experience? In this conversation with Joana Gomes, Retail & Education…

October 7, 2024

Interviews

Elisa Ottaviani: "Retail will have to offer unique experiences involving all 5 senses"

In this exclusive interview, we speak with Elisa Ottaviani , Retail Director at Roberto Cavalli , to explore…

October 4, 2024

Interviews

Renata Fava: "Technology has become an indispensable force in modern retail"

In this interview with Renata Fava , we explore the present and future of the retail sector , an industry…

September 20, 2024

Interviews

Mariana Pais: "Technology is a powerful tool in maximizing retail results"

In an ever-evolving retail landscape , marked by rapid digitalization and shifting consumer behaviors , the…

September 16, 2024

Interviews

Svetlana Suchkova: "You should have a customer experience manual that serves as a bible for all employees"

Customer experience is the axis upon which the success of any fashion retail brand revolves. This is…

September 13, 2024

Interviews

Marco Cicchetti: "The future of retail is likely to be a hybrid of online and offline experiences"

In today’s rapidly evolving retail landscape, the lines between online and offline shopping are…

September 9, 2024

Interviews

Natacha Villas: "Artificial intelligence could be the key to the future of retail"

In this exclusive interview, we sit down with Natacha Villas Boas , Group Retail Director at VIA Outlets , to…

September 6, 2024

Interviews

Fabrizio Cappuccini : "Retail is an industry undergoing significant evolution"

We had the privilege of interviewing Fabrizio Cappuccini , Retail Director at Trony , who shared his expert…

August 23, 2024

Interviews

Francesca Mastrocola: "Retailers must provide a holistic experience, rethinking and innovating the store"

At Flame, we had the pleasure of interviewing Francesca Mastrocola about the ever-evolving retail sector …

August 9, 2024

Interviews

Miguel Murta Cardoso: "Technology is crucial in the retail sector"

At Flame we have had an insightful interview with Miguel Murta Cardoso , a prominent expert in the retail…

August 5, 2024

Interviews

Ekaterina Kirichenko: "To stay relevant malls have to offer much more than just shopping experience"

Shopping Experience is not enough! Excited to share our latest interview with Ekaterina Kirichenko , Business…

July 26, 2024

Interviews

Katarzyna Szymańska: "Technology helps shopping centers thrive in the current landscape"

In this interview series, we bring you insights from top industry professionals. Today, we sit down with…

June 17, 2024

Interviews

Nikola Grđan: "Staying updated with the latest technology helps centers communicate better"

Welcome to our interview series, where we explore the insights of industry leaders. Today, we speak with…

June 10, 2024

Interviews

Ivana Ristic: "Shopping centers of the future will gain an entirely new dimension through digitalization"

Welcome to our interview series, where we explore the perspectives of industry leaders. Today, we have the…

June 7, 2024

Interviews

Agnieszka Mielcarz: "Data enables better communication with the customer"

Welcome to our interview series, where we explore the insights of industry leaders . Today, we are delighted…

May 20, 2024

Interviews

Barry Loughran: "I see retail elevating as long as the brand can keep up with customer needs"

In a world where the retail landscape is constantly evolving , it’s crucial to gain insights from those…

April 5, 2024

Interviews

Pablo Roura: "Offline commerce is evolving to complement the online experience"

In the bustling world of retail, where innovation meets consumer demand , the role of property and expansion…

March 11, 2024

Interviews

Hugo Santos Ribeiro: "The future of retail will be marked by the integration of innovative technologies"

Welcome to an insightful interview with Hugo Santos Ribeiro , the Expansion Manager at Lidl Portugal . As a…

February 16, 2024

Interviews

Gaetano Graziano: "AI is transforming the customer experience through the collection of vast amounts of data"

Meet Gaetano Graziano , the Deputy Executive Chairman of “ADCC” in Italy, a visionary leader…

December 18, 2023

Interviews

Emmanuel Marque: "It's really efficient to get an overview of each asset with a compilation of data"

We introduce you to Emmanuel Marque , Real Estate Asset & Investment Manager at Nhood . Today we speak…

October 13, 2023

Interviews

Frantisek Slapak: "Technology plays a key role to ensure maximum comfort for customers and tenants"

In this new interview we speak with Frantisek Slapak , Shopping Centre Asset Manager at CPI Property Group …

October 6, 2023

Interviews

Paolo Cirella: "Advanced technological tools become fundamental to compete and differentiate"

We spoke with Paolo Cirella , Retail Store Manager at Fratelli Rossetti . We spoke with this retail…

September 29, 2023

Interviews

Paulo Ferreira Gomes: "Digital revolution is not a threat, it is an opportunity"

In this new interview we speak with Paulo Ferreira Gomes , Property Manager at Centro Colombo (Sonae Sierra)…

September 25, 2023

Interviews

Grégory Pertus: "New technologies introduced in physical shops allow to give customers unique experiences"

Today we speak with Grégory Pertus , Shopping Center Manager at Focus Bydgoszcz from G City Europe . Grégory…

September 22, 2023

Interviews

Dario Cazzola: "Shopping Center is a living element that evolves every day and reflects the evolution of society"

In this interview, we introduce you to Dario Cazzola , Chief Leasing Manager at CARMILA . This professional…

September 15, 2023

Interviews

Alessandro Puci: "To retain and engage your customers you have to know them"

In this new interview, we speak to Alessandro Puci , Retail Operations Manager in Guess . Enjoy this reading…

September 11, 2023

Interviews

George Visvikis: "Physical stores offer unique advantages that online retail cannot fully replicate"

Find out our new interview with George Visvikis , Business Owner at Product.me . Enjoy our talk about the…

September 8, 2023

Interviews

Zsolt Kákosy: "Brick and mortar retail is still strong since people are eager for in-person experiences"

Today we speak with Zsolt Kákosy , Property Management Director of ICON REAL ESTATE MANAGEMENT . Zsolt offers…

August 28, 2023

Interviews

Luca Cappelletti: "Brands have to invested in digitalization and data collections and analysis"

Today we speak with Luca Cappelletti , Country manager Italy and Switzerland at Natuzzi . Luca shares with us…

August 21, 2023

Interviews

Marcello Leccese: "Offline retail is the premium experience that retailers can give to consumers"

In this new entry in the interview section, we introduce you to Marcello Leccese , Retail Store Manager at…

August 14, 2023

Interviews

Devil Perini: "Offline retail must evolve, investing in technologies"

Today we speak with Devil Perini , Retail & Sales Consultant. We talk with this retail professional about…

August 7, 2023

Interviews

Julie Wolf: "Offering a true retail experience for clients will be one of sectors main asset"

In today’s interview we talk about the retail sector with Julia Wolf , Textile Group Director at Carrefour …

July 28, 2023

Interviews

Enrique Segarra: "Physical stores are essential to help consumers make decisions"

It has been a pleasure having Enrique Segarra , Head of Trade Marketing at PhoneHouse , for this interview…

July 7, 2023

Interviews

Alexis Martin: "The collection of qualified data allows us optimal segmentation and more effective communication"

Do you want to know what Alexis Martin , Manager of the Intu Xanadú Shopping Center , thinks about the…

June 12, 2023

Interviews

Jorge Fernández: "All retailers are focused on Data"

In this new entry in the interview section, we introduce you to Jorge Fernández Calle , Director of Customer…

May 15, 2023

Interviews

Stefano Giorgi: "The virtue of physical stores is to offer physical contact with goods and people"

In this new interview we speak with Stefano Giorgi , Property Manager at Oriocenter . Stefano is convinced…

April 14, 2023

Interviews

Santiago Arzola: "The mall of the future will be based on experiences and digitalization"

Today we speak with Santiago Arzola, Manager of the new Open Mall Lanzarote . Santiago offers us his opinion…

March 20, 2023

Interviews

Martin Macwhinnie: «We use technology to collate and analyse sales data from retailers»

Martin Macwhinnie is the Center Manager of Grand Arcade in Cambridge, UK. Today we are interviewing him to…

November 18, 2022

Interviews

Miguel Ángel Gálvez: "We take the satisfaction of our guests very seriously"

Miguel Ángel Gálvez is General Manager at Hotel Duquesa de Cardona Barcelona and Duquesa Suites. In the first…

October 25, 2022

Interviews

Gaetano Graziano: "Those who do not adapt to technology will be left out of any market logic".

Gaetano Graziano, Deputy Executive Chairman “ADCC” in Italy, trusts that technology can become a…

July 26, 2022

Interviews

Felipe Gómez: "The key to gain real customer loyalty is by listening to their opinions"

Today we speak with Felipe GOMEZ, Director at La Croix Blanche de Sologne Hotel & Restaurant, in France…

May 20, 2022

Interviews

Mariyó Bravo: "The mall of the future should be connected, sustainable, and full of emotions"

Mariyó Bravo, Project Director at Mallplaza, thinks that maintaining the wow effect on customers and getting…

April 15, 2022

Interviews

Sophie Biggerstaff: "the future for retail is going to look pretty different and only the best brands will step up to the game"

Sophie Biggerstaff is founder at BYRCOLLECTIVE. She thinks “the way people are shopping and consuming…

February 11, 2022

Interviews

Cathy Donovan Wagner: "I 100% believe that the future of retail is bright!"

Today our interview is answered by Cathy Donovan Wagner, RETAILMavens www.retailmavens.com . What do you…

February 8, 2022

Interviews

Hazar al Zadjali: "Customers are loyal if they are heard and taken care of."

Hazar al Zadjali is Retail Expert, Psychologist and Creative Director & Manager at Boutique Muscat. What…

January 25, 2022

Interviews

Michelle Caldow: "The store will become heavily weighted to more experiential experiences for the customer"

Today we speak with Michelle Caldow CEO and Co-Founder of Retail Lifesavers Will brick and mortar retail…

January 19, 2022

Interviews

Janine Mix: "You can only gain loyalty of a customer through trust"

Janine Mix is Retail Consultant + CEO at thecompleteboutique.com What do you think the post-COVID retail…

January 14, 2022

Interviews

Christina Horvat: "Personal experiences, individual service and advice are the number 1 success factors in retail"

Christina Horvat thinks that the retail landscape is evolving drastically and, the biggest challenge now lies…

January 4, 2022

Interviews

Andrew Teacher: "The physical store must create a sufficiently differentiated experience"

Andrew Teacher is strategic advisor, supporting on reputation, policy, fund raising and business issues…

December 28, 2021

Interviews

Ricardo Rodríguez: "The retail store is no longer just a store"

Ricardo Rodríguez, founder at Brands & SaaS, is very optimistic about the future of retail and believes…

December 21, 2021

Interviews

Chanel Scales: "You have to give consumers a reason to walk through your doors"

Chanel Scales is a Retail Coach, Visual Merchandiser and Retail Store Opening Expert with 18 years of…

December 7, 2021

Interviews

"We have to engage, listen, explore and observe our customers behaviour to create loyalty"

Do not miss our interview with Giulia Massera, Fashion Management & Marketing Lecturer. Performance…

October 18, 2021

Interviews

Marialuisa Garito: "Social media is missing the sense of relation which is fundamental in any business and human relationship"

We talk about retail to Marialuisa Garito, founder of Affordable Chic, a B2C Brand based in NYC that…

August 24, 2021

Interviews

Nicole Leinbach: "Customers are ready to shop in-person again"

Nicole Leinbach Reyhle is the Founder and Publisher of RetailMinded.com, a well-respected retail industry…

June 22, 2021

Interviews

Michael Maher: "The future of retail is really more about an experience"

Michael Maher is Chief officer at Cartology. They create holistic strategies for Brand Growth on Amazon, so…

May 17, 2021

Interviews

Georganne Bender: "Retail is evolving but it isn’t going anywhere"

Georganne Bender is a consumer anthropologist, speaker, award-winning writer, author, consultant and one-half…

February 15, 2021

Interviews

Linda Johansen-James: "We are social creatures and we still want to go out and shop"

Linda Johansen-James is Founder of International Retail Group, a Global Retail Management and Consulting…

February 1, 2021

Interviews

Doug Stephens: "For a handful of brands the pandemic has been like a year of steroids"

We speak with Doug Stephens, Founder of Retail Prophet, a global advisory service. In his opinion, retailers…

January 18, 2021

Interviews

Frank Olivo: "Brick-and-mortar can provide experiences that e-commerce never will"

Today we talk about retail with Frank Olivo, CEO at Sagapixel. He is quite optimistic about the future of…

November 9, 2020

Interviews

Yazan Hijazin: "A scared, reluctant, and unassured face drives the customer away more easily than ever"

Today we speak about retail with Yazan Hijazin, Retail Consultant and MBA Profesor. Yazan tells us that…

October 26, 2020

Interviews

Matthew Brown: "Retailers need to rethink what customer loyalty really means in the future"

Matthew Brown , Retail Futurist & Trend Speaker, is optimistic and thinks that retail isn’t going…

July 6, 2020

Interviews

Jason McNary: "COVID19 has pushed leaders to think differently to impact business"

Jason McNary is Global Board Member & CEO in Americas of UNO de 50. He’s an Experienced…

June 15, 2020

Interviews

Wizz Selvey: "Digitisation will become the new normal for a lot of people"

Wizz Selvey is an experienced retail executive specialising in brand building, buying, marketing and sales…

June 8, 2020

Interviews

Christopher Brooks: "Retailers should provide time, attention and promise"

For  Christopher Brooks,  one of the weakness of brick and mortar retail is to try and…

May 4, 2020

Interviews

Howard Saunders: "Treat me like just another customer and I probably won’t come back"

Howard Saunders , known as The Retail Futurist, thinks that many of our legacy retailers will disappear…

April 13, 2020

Interviews

Mark Garrett: "In online you can avoid that awkward `I’ll think about it´ conversation"

For  Mark Garrett , Brick and Mortar retail tradional concep will disappear. Mark is the managing…

April 1, 2020

Interviews

Rachel Williamson: "If you are in retail, you must become a student of your customer"

For Rachel Williamson , the act of “going shopping with friends, family or even by yourself is…

March 2, 2020

Interviews

Ian Golding: "Turning a shopping destination into an experience destination is vital"

Today we speak with Ian Golding , Global Customer Experience Specialist and Ambassador of the Customer…

February 19, 2020

Interviews

Ansgar John B: "Artificial Intelligence will change retail between now and 2030"

Today we speak with Ansgar John Brenninkmeijer , CEO of Value Machines . We start by assessing the current…

November 25, 2019

Interviews

Jeff Sward: "The best loyalty is having an emotional connection with the customer"

“Retail these days is about the skillful blending of Probabilities and Possibilities. Probabilities are…

October 14, 2019

Interviews

Michael Zakkour: "We are in the midst of a retail renaissance, not an apocalypse"

Today we speak with Michael Zakkour, VP of Digital Commerce and New Retail at Tompkins International and…

September 23, 2019

Interviews

Brandon Rael: "The main attraction to go to a retail store is to interact and engage with another human being"

Today we speak with  Brandon Rael , Operations and Strategy Innovations Leader. An experienced…

August 1, 2019

Interviews

Astrid F. Kowlessar: "Technology rules retail!"

Today we speak with Astrid F. Kowlessar, Director of Business Strategy in Vezta & Co . Hi Astrid. Could…

July 1, 2019

Interviews

Steve Dennis: "Brick & mortar stores will remain relevant. Vast majority of retail sales will be done in physical stores for many more years"

Today we speak with Steve Dennis, President of  Sageberry Consulting & Forbes Contributor. Steve…

June 24, 2019